Shipping Policy

1.1 ORDER & TRACKING

After placing your order, you will receive an Order Confirmation email containing your order number and purchase details.

If you do not receive an order confirmation within 6 hours, please check your spam or junk folder first. If you still cannot locate the email, please contact us at service@cientofd.shop.

Once your order is confirmed, it will enter our processing stage, which may include order verification, stock preparation, packing, and shipment arrangement.

Order processing normally takes approximately 3–14 business days, depending on product availability, order volume, weekends, public holidays, and other operational factors.

After your order has been shipped, we will send a Shipping Confirmation email containing your tracking number and tracking information.

Please note that tracking information may take approximately 5–7 business days to become active or update in the carrier's tracking system after shipment.

1.2 SHIPPING ORIGIN

Cientofd works with fulfillment and logistics partners to deliver orders to customers in different regions.

Depending on product availability, destination, and fulfillment arrangements, orders may be shipped from different fulfillment locations.

We cooperate with international and local shipping carriers to provide trackable delivery services whenever available.

Because fulfillment locations may vary by product and order, the shipping origin shown on your tracking information may differ from our company business address.

1.3 DELIVERY TIME

Below are our estimated shipping timeframes after an order has been processed and shipped:

Please note that these are estimated delivery times and are not guaranteed.

International shipments may occasionally be affected by circumstances outside our reasonable control, including:

• Public holidays
• Customs processing
• Weather conditions
• Carrier delays
• Local delivery disruptions
• Peak shopping periods

If your tracking number does not show updates within several business days after you receive your shipping confirmation, please contact our support team at service@cientofd.shop for assistance.

1.4 WRONG OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order, including apartment, unit, suite, or building numbers where applicable.

If you notice an error in your shipping address, please contact us at service@cientofd.shop as soon as possible.

If your order has not yet entered fulfillment or shipment, we will make reasonable efforts to help update the address.

Once an order has been shipped, we may no longer be able to change the shipping address. In this situation, we may provide the carrier's contact information so that you can contact them directly regarding possible delivery changes.

Cientofd cannot guarantee successful delivery where the shipping information provided by the customer is incomplete or incorrect.

1.5 UNDELIVERABLE OR RETURNED PACKAGES

A package may be returned to the sender or become undeliverable for reasons including:

• Incorrect or incomplete shipping address
• Repeated unsuccessful delivery attempts
• Recipient refusal
• Unclaimed package
• Carrier or customs restrictions

If a package is returned or marked as undeliverable, please contact us at service@cientofd.shop. We will review the tracking information and available options based on the circumstances of the order.

If tracking shows that the package was successfully delivered to the address provided at checkout, we recommend first checking with household members, neighbors, building reception, or the local carrier.

1.6 NEED HELP?

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Email: service@cientofd.shop

When contacting us about an order, please include your order number and, if available, your tracking number so we can assist you more efficiently.