Contact Us

If you have any questions, comments, or suggestions, please feel free to contact us. We’ll do our best to get back to you within 24 hours.

Important: If you’re contacting us about an order, please remember to include your order number so we can assist you more efficiently.

We’d love to hear from you.

Email: service@cientofd.shop

Common Order Issues

Where is my order?

Orders are delivered according to the shipping method selected at checkout.

Please allow 1–5 business days for order processing before shipment. This processing time allows us to prepare and verify your order and does not include shipping time.

For estimated delivery times, please refer to our Shipping Info page.

Why haven’t I received a shipping confirmation email?

After placing your order, please allow 1–5 business days for processing before shipment.

Once your order has been shipped, a shipping confirmation email with tracking information will be sent to the email address used at checkout.

Please make sure you are checking the correct email account and remember to check your spam or junk folder as well.

If you still have not received a shipping confirmation email after a reasonable period, please contact our Customer Service team at service@cientofd.shop.

I still haven’t received my package. Where is my order?

Your estimated delivery date includes both processing time and shipping time. Please allow the full estimated delivery period for your order to arrive.

Once your order has been shipped, you can track your package using the tracking link provided in your shipping confirmation email.

If your estimated delivery date has passed and your order has still not arrived, please contact us at service@cientofd.shop and include your order number and tracking number.

Why does tracking show “Delivered” when I haven’t received my package?

Sometimes packages may be placed in your mailbox, left in a safe location, delivered to a household member, building reception, or accepted by a neighbor.

We recommend that you:

• Check your mailbox and surrounding delivery area
• Ask household members, neighbors, or building reception
• Contact the shipping carrier using your tracking number

Your tracking number can be found in your shipping confirmation email.

If you still cannot locate your package, please contact our Customer Service team at service@cientofd.shop.

Why was my package returned?

A package may be returned for several reasons, including:

• Incorrect or incomplete shipping address
• Invalid or unreachable contact information
• Unsuccessful delivery attempts
• Carrier or customs-related issues

Please check your shipping confirmation email for the tracking number and contact the carrier for additional details.

You may also contact us at service@cientofd.shop for further assistance.

Can I change or update my order?

If you need to change an item, size, color, or shipping information, please contact us as soon as possible and include your order number.

Once an order has entered processing or has been shipped, changes may no longer be possible.

Questions About Tracking

Please allow 2–5 business days after placing your order for processing and tracking information to become available.

If tracking information has not updated after this period, please contact us and include your order number.

Business Information

Xin Pei Yuan Limited

Registered Address:
RM 101A, 1/F., GENPLAS IND BUILDING,
56 HOI YUEN ROAD, KWUN TONG,
HONG KONG

Operating Office Address:
Room 1401, Shouchuang Business Building,
Longhua District, Shenzhen, Guangdong, China

Certificate No.: 80352510-000-05-26-9

Customer Service Email: service@cientofd.shop

Thank you for shopping with Cientofd!