Return & Refund Policy

By placing an order with Cientofd, you acknowledge that you have read, understood, and agreed to the following return and refund terms.

Return or refund requests must generally be submitted within 7 days from the date the carrier tracking shows the package as delivered.

Please contact our Customer Service team at service@cientofd.shop within this period if you need assistance.

2.1 RETURN / REFUND CONDITIONS

To be eligible for a return or refund request, the following conditions may apply:

• The product must have been purchased from Cientofd.
• Proof of purchase, order information, shipping label, and supporting photos or videos may be required.
• The policy generally applies to items that are incorrect, damaged, defective, or otherwise materially different from what was ordered.
• Where a physical return is required, the item should be returned in its original condition and packaging, including accessories and included materials where applicable.

Return or exchange requests may not be accepted in cases including:

• Change of mind after receiving the correct product
• Items that have been used, worn, washed, altered, or damaged after delivery
• Missing accessories or components
• The correct size, color, or variant was shipped according to the original order
• Items provided as free gifts or promotional gifts

All return requests must be reviewed and approved by our Customer Service team before any item is sent back.

2.2 EXCHANGE / REPLACEMENT POLICY

If you receive an item that is damaged, defective, or incorrect, please contact us and provide clear supporting photos or video evidence.

After reviewing the information, we may offer a replacement, exchange, refund, or another appropriate resolution depending on the circumstances.

In some cases, we may allow you to keep an item that cannot reasonably be resold rather than requiring it to be returned.

If a replacement is approved, we will arrange shipment as soon as reasonably possible. Delivery of replacement items may require additional processing and shipping time.

2.3 NON-REFUNDABLE OR INELIGIBLE CASES

Refunds or returns may not be available in situations including:

• The correct item, size, color, and variant were delivered as ordered
• The customer does not provide reasonably requested supporting information
• The customer sends an item back without contacting us first or without receiving return instructions
• The item was provided as a free or promotional gift
• The item has been used, worn, altered, or damaged after receipt

Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable consumer protection laws.

2.4 RETURN / REFUND INSTRUCTIONS

To request a return or refund, please email service@cientofd.shop within 7 days of delivery.

Please include:

• Your order number
• Proof of purchase
• Shipping label where applicable
• Clear photos or videos showing the issue
• A brief explanation of the problem

Please do not return an item without first contacting our Customer Service team and receiving return instructions.

If a return is approved, we will provide the appropriate return instructions and return address.

Where the return is due to customer preference rather than an incorrect, damaged, or defective item, return shipping costs may be the customer's responsibility.

We strongly recommend using a trackable shipping service for any approved return. Cientofd cannot be responsible for a return shipment that is lost before it reaches the designated return location.

Once the returned item has been received and inspected, we will notify you of the result of the return review.

2.5 REFUND METHOD

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund has been processed by us, it may take approximately 3–5 business days, or longer depending on your bank or payment provider, for the funds to appear in your account.

If you have not received an approved refund after a reasonable processing period, please contact us at service@cientofd.shop.

Original shipping charges may be non-refundable unless the return is due to an incorrect, damaged, or defective item, or where otherwise required by applicable law.

2.6 ORDER CANCELLATION

If you wish to cancel an order, please contact us as soon as possible after placing it.

• Within 6 hours: We will make every reasonable effort to cancel the order before processing begins.
• After processing has started: Cancellation may no longer be possible.

If an order has already been shipped, it cannot normally be cancelled and may need to follow the applicable return procedure after delivery.

2.7 ORDER CHANGES

If you need to change your shipping address, size, color, or product variant, please contact us at service@cientofd.shop as soon as possible.

We recommend contacting us within 12 hours of placing your order. Changes cannot be guaranteed once processing or fulfillment has begun.

If you request a product or variant change:

• If the replacement has the same price, we may update the order where possible.
• If the replacement has a lower price, we may update the order and refund the difference where possible.
• If the replacement has a higher price, we may ask you to place a new order or provide another suitable payment arrangement.

Any refund difference may require additional processing time depending on your payment provider or bank.

2.8 CONTACT US

If you have any questions regarding returns, refunds, exchanges, replacements, cancellations, or order changes, please contact:

Email: service@cientofd.shop

When contacting us, please include your order number so we can assist you more efficiently.